Terms & Conditions
All bookings are made with Martyn Leisure Resorts and Hotels a trading name of Hollybush Hotels Limited (the ‘Company’) and accepted by the Company on the strict understanding that the person signing the Booking Form does so on behalf of all the persons named on it, each of whom has read the following conditions of booking and agrees to be bound by them.
How to Book
Our Reservations Hotline number is available Mon-Sun 9am - 6pm, offering the benefit of local rate calls at all times. When you call the individual hotel/leisure resort booking hotline, we will check accommodation availability, answer any questions you may have and make a booking for you. (To allow us to continually improve the service we provide, we may record or observe telephone calls from time to time for training purposes). Whilst the Martyn Leisure Resorts and Hotels Team will always try to give accurate information and price quotations to telephone enquires, we cannot accept any responsibility for such information until it is confirmed in writing.
Payment by Credit/Debit Card
At the time of booking by telephone you may pay your deposit or full amount by using Visa or Mastercard credit cards, Switch or Delta debit cards. A transaction fee of £5 will apply if you pay with a credit card.
Payment by Cheque/Postal Order
When you make a reservation by telephone your booking will be reserved for 7 days. In those 7 days your deposit/full payment will need to be received by us. On receipt of your payment we will issue your holiday confirmation. Your holiday will not be confirmed until payment is received. Please note bookings made via personal cheques will not be accepted within 14 days of holiday date.
Booking Through a Travel Agent
You can also book your holiday through your local Travel Agent who will be pleased to check availability and make a booking for you. Once your holiday has been booked, your Travel Agent will require a signed and completed Booking Form which will be forwarded to Martyn Leisure Resorts and Hotels, together with your deposit (or full payment if the holiday is within 8 weeks of your holiday start date) and any cancellation cover premiums due.
Deposit & Cancellation Cover Payments
Your deposit plus any cancellation cover premiums must be paid for at the time of booking. They must accompany your signed Booking Form. The deposit is £40 per person for half and full-board holidays. Your deposit will be deducted from the full amount. Please be advised that all deposits are non-refundable.
We are unable to accept your booking if it is in breach of our brochure booking conditions. All bookings made within 8 weeks of the holiday start date must be paid for in full, including any cancellation cover premiums required. We will hold your provisional reservation for a period of 7 days. If you book your holiday 2 weeks prior to the start date, your reservation will be held for 24 hours. After that, if we do not hear from you we will assume that you no longer require the holiday and your provisional reservation will be cancelled.
Paying the Balance of Your Holiday
We will send you or your Travel Agent your holiday confirmation acknowledging any deposit and premiums paid. It will clearly detail the date on which your balance payment is due. This balance must be paid no later than 8 weeks before the start of your holiday. Please remember to allow 5 working days before the due date for your payment to reach us. Your final confirmation will then be sent to you. Please keep this safe, as you must present this upon arrival at your chosen Holiday Village / Hotel reception to obtain your accommodation keys. If the balance is not received by the due date then your holiday will be treated as a cancellation, as detailed in our Booking Conditions.
Our Holiday Contract
Our contract is made when you receive our written holiday confirmation. Our contract is subject to these conditions of booking and the provisions contained in the ‘All you need to know’ and ‘How to book’ sections of this brochure. Signing the Booking Form or Holiday Confirmation will be treated as an application by each person listed over 18 years of age for membership of any club operating at the Resort/Hotel, in respect of which a subscription of 5p is included in the holiday tariff. This is a legal requirement in order to use certain facilities provided. The personal details provided, including home address and age, must be true and correct. We reserve the right to decline or terminate the booking of any guest(s). In this event, no refund of monies will be made.
Changes to Your Holiday by You
After you have paid your deposit, you may wish to change some elements of the holiday, eg. type of accommodation. We will endeavour to meet your request, however, a charge of £15 per alteration to the holiday will be made. Substantial changes, such as a change of location or holiday date, will be treated as a cancellation (see cancellation of your holiday below). Any changes must be notified at least 8 weeks before the holiday start date and be confirmed to us in writing, by the same person who signed the confirmation paperwork, or their Travel Agent. Where changes are requested to be made within 8 weeks of the holiday start date, it will be treated as a cancellation and be subject to cancellation charges as outlined below.
Cancellation of Your Holiday
If you have to cancel your holiday, you must notify us in writing. The date of the cancellation is the day when we receive written confirmation. The same person that signed the confirmation paperwork or the Travel Agent must, wherever possible, sign the cancellation letter. If you cancel your holiday more than 56 days before the start date of the holiday, then your deposit and cancellation cover premiums will be forfeited. If you cancel your holiday 8 weeks or less before your holiday start date the cancellation fee will be 100% of the holiday cost and any insurance costs. If you have not arrived by 8am the morning after your holiday was due to commence, or contacted the Resort/Hotel to confirm your arrival time, Martyn Leisure Resorts and Hotels will treat the holiday as cancelled, and the total holiday cost and insurance premium will be retained.
If We Cancel or Change
Your Confirmed Holiday
We try very hard not to change or cancel your holiday or make any changes to your holiday arrangements, but where it is absolutely necessary we will advise you or your Travel Agent as soon as possible. If we cancel your holiday or make a significant alteration such as changing your date of arrival or duration, you then have the choice of the following:
- Accepting the alternative arrangements as notified to you; or
- Choosing another available holiday from us at the advertised price; or
- Cancelling your holiday with a full refund of all money that you have paid.
In addition to the above and provided it does not arise from circumstances amounting to force majeure, we will pay you the following compensation:
- If after full payment but more than 2 weeks before the intended departure, a maximum of £20 p/w, per booking; or £10 per short break.
- If after full payment but within 2 weeks before the intended departure, a maximum of £40 p/w, per booking or £20 per short break.
Force Majeure means circumstances beyond our control including (but not limited to) industrial disputes, war or threat of war, civil disorders, fire, technical problems, adverse weather conditions, floods, acts of god and communicable diseases. We regret that we cannot accept liability or pay any compensation for cancellations to your holiday or the destruction or damage to your accommodation due to force majeure.
Limitations of Liability
We accept responsibility for those arrangements for your holiday, which are within our control, but we cannot accept liability for any injury, loss or damage suffered by you or any member of your party, unless one of the following applies:
- There was wilful default by us, our employees or agents; or death or personal injury was caused by the negligence of Martyn Leisure Resorts and Hotels, our employees or agents.
For all claims other than death or personal injury, which result from the non-performance or improper performance of the contract by Martyn Leisure Resorts and Hotels, we will pay compensation that is reasonable in all circumstances. No action may be taken in respect of any complaint not brought to the attention of the Duty Manager or Customer Services Manager.
Please note that all points covered in the ‘All you need to know’ and ‘How to book’ sections of this brochure also form part of these conditions of booking. All bookings are subject to these conditions of booking and to availability.